Shipping Policy
Company: NEVALLA TECH LIMITED
Website: https://nevallatech.com
Contact Email: [email protected]
Effective Date: [fill date]
This shipping policy applies to all bag orders placed on https://nevallatech.com.
1. Order Processing Time
Orders will be processed and dispatched within 5–8 business days after payment confirmation. This processing window excludes weekends and public holidays.
2. Delivery Time
Once dispatched, estimated delivery time to EU countries is 15–30 calendar days. Delivery estimates are only approximations and not guaranteed. Delays may occur due to customs, carrier issues, high seasonal demand or other circumstances beyond our control.
3. Customs and Import Duties
Buyers are responsible for any import duties, taxes or customs clearance fees imposed by the destination country. We do not cover these charges.
4. Shipping Address
Please ensure your shipping address is complete and accurate. We are not liable for non‑delivery caused by incorrect or incomplete addresses provided by the customer.
5. Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us at [email protected] with your order number and photos of damage within 7 days of delivery. We will review each case individually.
6. Order Modifications
Changes to shipping address or order details can only be made before the order is dispatched. Once shipped, address changes are no longer possible.
7. Policy Updates
We reserve the right to update this shipping policy. Revisions will be published on https://nevallatech.com.