Return Policy

Returns & Refund Policy

Company: NEVALLA TECH LIMITED

This policy applies to all bag orders placed on https://nevallatech.com, complying with EU Consumer Rights Directive.

1. 14‑day Right of Withdrawal

You may cancel your order and return the bags within 14 calendar days after you receive the goods, for any reason, no explanation required. To exercise this right: send a clear withdrawal notice to [email protected] (include your order number, name).

2. Return Conditions

Bags must be unused, undamaged, with original tags and packaging intact.
Products that show excessive wear, stains or missing tags cannot be accepted for return.
Customised / personalised bags are excluded from the 14‑day withdrawal right.

3. Shipping Costs for Returns

You are responsible for the cost of returning the goods to us.
Original delivery fee will not be refunded unless the item is defective or wrong item shipped.

4. Refund Process

Once we receive and inspect the returned bag, we will process your refund within 14 days using your original payment method. Refund amount covers the product price only (excluding return shipping cost).

5. Warranty for Defective Items

EU statutory 2‑year warranty applies to defective goods. If your bag arrives damaged or with manufacturing defects, contact us immediately. We will arrange repair, replacement or refund as applicable.

6. Exclusions

‑ Personalised/custom bags
‑ Items damaged by misuse, accident or normal wear and tear
‑ Goods returned after the 14‑day withdrawal window

7. Policy Updates

We may update this policy. Revised version will be published on https://nevallatech.com.