Service Policy
Company: NEVALLA TECH LIMITED
Website: https://nevallatech.com
Contact Email: [email protected]
This service policy governs customer support and related services for all bag purchases made via https://nevallatech.com.
1. Customer Support
Our customer service team handles enquiries about products, orders, shipping, returns and technical issues. You can contact us via email: [email protected]. We aim to reply to all valid enquiries within 2–3 business days. Response times may be longer during peak seasons or public holidays.
2. Product Information
We make reasonable efforts to ensure product descriptions, images, sizes and colours on our website are accurate. Minor colour variations may occur due to screen display differences and material batches. Such variations do not count as product defects.
3. Order Management
We reserve the right to cancel or refuse an order in limited circumstances, including:
Item out of stock
Obvious pricing error on the website
Suspected fraudulent order
Where an order is cancelled by us, we will fully refund any payment received.
4. Communication
We will send order updates (order confirmation, dispatch notification) to the email address you provided during checkout. Please check your inbox and spam folder. You are responsible for providing a valid email address.
5. Limitation of Liability
NEVALLA TECH LIMITED shall not be liable for any indirect, incidental or consequential losses arising from your purchase, to the maximum extent permitted by EU consumer law. Our total liability in any case will not exceed the price you paid for the relevant bag product. This clause does not limit your mandatory statutory consumer rights under EU law.
6. Complaints Handling
If you have a complaint regarding your order or our service, please email us with your order number and supporting details. We will investigate and respond as soon as possible. If the complaint cannot be resolved amicably, you may use an EU online dispute resolution (ODR) platform.
7. Policy Changes
We may update this service policy at any time. The updated version will be published on https://nevallatech.com. Continued use of our website after changes means you accept the revised policy.